Shipping policy

Shipping Policy

Last Updated: 15/05/2025

Thank you for choosing Createvoke!
We take pride in carefully crafting and delivering your customised products both within Australia and internationally. Please read our shipping policy below for important details.

Processing Time

- All orders are made to order. Please allow 3–10 business days for processing before dispatch.

- Processing time may vary depending on order volume and the complexity of customisation.

- You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Locations

We ship to:

- Australia (all states and territories)

- International destinations worldwide

Shipping Methods & Carriers

- For Australian orders, we primarily use Sendle and other reliable local couriers.

- For international orders, we partner with trusted international shipping carriers to ensure safe and timely delivery.

Shipping Costs

- Free shipping is available on selected products and promotions (as indicated at checkout).

- Shipping costs are calculated at checkout based on destination, weight, and package size.

Estimated Delivery Times

Australia:

- Metro areas: 2–5 business days after dispatch

- Rural areas: 3–10 business days after dispatch

International:

- Estimated delivery time: 7–21 business days depending on the destination and customs processing

Please note: Delivery times are estimates and may vary due to customs delays, local holidays, weather conditions, or other external factors.

Tracking

All orders include tracking. You will receive an email with tracking details once your package is shipped.

Duties & Taxes (International Orders)

- International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

- Please check with your country’s customs office for more information before placing an order.

Damaged or Lost Packages

- If your item arrives damaged, please contact us at sales@createvoke.com within 24 hours of delivery and include clear photos of the product(s) and packaging.

- If you do not contact us within this timeframe, we may be unable to assist.

- If your package is lost in transit, we will assist you in tracking or lodging a claim with the courier.

Incorrect Address

Please ensure your delivery address is correct at checkout. Createvoke is not responsible for orders shipped to incorrectly provided addresses. Re-shipping fees may apply.

Need Help?

If you have any questions about shipping or your order status, feel free to contact us: info@createvoke.com